1. Contract
The Contract of Hire shall be between the Hirer and the Property Owner and subject to the Conditions of Hire.
2. Payment
Bookings made within 6 weeks of your holiday date must be paid for in full. For a booking made more than 6 weeks before your holiday starts we require a deposit of 25% of the total rental. The balance is due 6 weeks prior to the holiday starting date and once a booking has been confirmed by us to you, any alterations involving re-invoicing will carry a £20 fee payable for each alteration made.
3. Balance Payment
Upon payment of the deposit and subject to acceptance of the booking, the applicant becomes liable for the balance of the rent 6 weeks before for the period of letting. Bookings from persons under 18 years of age cannot be accepted.
4. Sleeping Capacity
The maximum number of people (plus one baby) allowed is clearly stated in the description and extra persons cannot be accommodated. The Hirer shall not part with possession of the property or share it, except with members of the party named on the booking form. The Property Owner reserves the right to terminate the hire without notice and without refund for a breach of these conditions.
5. Single Party Reservation
Where non-family bookings are accepted, a security deposit of £20 per person per week must be forwarded with the deposit, re-fundable after satisfactory inspection.
6. Availability
The Hiring Contract is made on the understanding that the property and its facilities as published will be available for the dates stated. In the unlikely event that the property is not available through events arising out of the control of the Owner, then the Owner may be forced to cancel the booking. The Hirer will be advised of any such circumstances as early as possible, and will (where feasible) be offered alternative accommodation of a similar type, standard, location and price. If this is not possible, or if the alternative offered is unacceptable to the Hirer, the Owner will refund all monies paid in full - but the Hirer will have no further claims against the Owner.
7. Occupation times
Tenancies commence after 3pm, on the commencement date of the tenancy and terminate at 10am on the termination date, to allow sufficient time for cleaning.
8. Damage
All bookings are accepted on the condition that the property is left clean and tidy, and breakage and/or damage will be paid for by the person who made the booking.
9. Access
The Property Owner or his representatives shall be allowed access to the holiday accommodation at any reasonable time during any holiday occupancy.
10. Linen
The property is equipped with bed linen; sheets and pillowcases. Towels are provided for the visitor. Linen and blankets for the cot are supplied.
11. Motor Car and Personal Belongings
Baggage and personal belongings are at the Hirer’s risk at all times, and no responsibility can be accepted for loss of or damage to any vehicle or its contents.
12. Cancellations
If you have to cancel your reservation you must telephone the Owner on the number shown on your booking confirmation as soon as the reason for cancellation occurs. You must also confirm your cancellation in writing to be sent within 10 working days to Mrs C Carmichael, 34 Upper High Street, Thame, Oxfordshire OX9 2DN. The day we receive your telephone notification of cancellation is the date on which your reservation is cancelled.
You can cancel your booking and you will receive a full refund of all monies paid to us other than our cancellation administration fee, providing your cancellation complies with the conditions below.
i) Cancellation because of serious illness, death or injury of any member of your holiday party or of a close family member (mother, father, spouse, brother, sister, son or daughter –no other relative falls into this category) of any member of your holiday party (excluding pregnancy, pre-diagnosed medical conditions and bodily injuries sustained through hazardous activities/sports or the use of intoxicating liquor or drugs).
ii) Cancellation because of jury or witness service (in a court of law) or redundancy qualifying for statutory payment affecting any member of your holiday party.
iii) Cancellation because your home is rendered uninhabitable, due to fire, storm, flood, subsidence, or malicious damage.
iv) Cancellation because your presence is requested by H.M. Police, following burglary or other incident at your home or place of business.
v) Cancellation because of your unexpected posting by H.M. Armed Forces.
Any other reason for cancellation than those mentioned above will not be eligible for any refund (in the absence of the property being successfully re-booked) such as cancellations through acts of war/hostilities or oil contamination. These are only illustrative examples and not an exhaustive list.
13. Cancellation/other reasons
In the event of the applicant wishing to cancel the arrangements prior to the commencement of the letting and not for the reasons stated in item 12 above, and upon notifying the Owner in writing, we will endeavour to re-let the property for the period concerned or for such part thereof as may prove possible. If such re-letting can be arranged, the Balance, if already paid, will be refunded less a charge for any additional expenses. The deposit will not be refunded.
14. Complaints Procedure
In the unfortunate situation where there is a complaint would you please give us the opportunity to investigate the matter by following these simple steps.
1) Contact Owner or caretaker as shown on your booking confirmation as quickly as possible and ask for their assistance. We will make every effort to make sure your complaint is handled quickly and efficiently, but we do need you to act immediately if there is a problem.
2) In no circumstances will compensation be made for complaints raised after the holiday has ended when the visitor has denied the Owners the opportunity of investigating the complaint and endeavouring to put matters right during the holiday.
15. Brochure
The Owner has taken every care to ensure the accuracy of property description. All information is given in good faith and believed correct at the time of going to press (all distances are approximate), but the Owner cannot be held responsible for any errors, or the results of such errors. Further, the Owner cannot accept liability for happenings outside their reasonable control, such as breakdown of domestic appliances, plumbing, wiring, sudden temporary invasion of pests, damage resulting from exceptional weather conditions or Owner’s negligence resulting in loss, injury or accident.
16. Liability
The Owner’s liability shall not exceed the amount actually paid as rental by the Hirer for the accommodation rented by him/her from the Owner.
17. Insurance
Should holiday insurance be required by the Hirer this should be arranged independently of the Owner.
18. Price Changes
The agents reserve the right to amend prices quoted in the brochure, due to errors and/or omissions, or changes in the VAT rate.
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